What Else in a Hotel or Restaurant Would Need to Track Inventory by Par Levels?

2.1.1 Open this video http://goo.gl/wtZb7G
2.1.2Go over learning object 2 to get familiar with 10 tips to improve reading skills, and create a diagram based on the video and the learning object to remember them.Now put them into practice!

2.1.3 Develop exercises A to F on pages 40 and 41 of yourMarket Leader book.
A What Kind of hotel do you like to stay in when you are on holiday or on business

I would like to remain best hotel in the country you visit to help me get to relax and forget my routines my holiday period

B Tick (     ) the facilities you expect to find in a business hotel

Beauty station                                  gift shop                              Business centre ( )

Health club ( )                                Childcare service                   Tennis courts ( )

Concierge desk                              Restaurants                             coffee Shop ( )

C Take turn to ask and answer questions about Hilton Tokyo.

1.

Check your e-mail in your room?

A:Can you check your e-mail in your room?

B:Yes,you can

2.

Swim outside at the hotel?

A:Can you swim outside at the hotel?

B:No,You can't

3.

Play tennis at the hotel?

A:Can you Play tennis at the hotel?

B:Yes,you can

4.

Eat chinese food in the Musashino?

A:Can you eat chinese food in the Musashino

B:No,you can't

5.

Host a dinner for 1,500 people?

A:Can you Host a dinner for 1,500 people?

B:No,you can't

6.

Use the health club at night?

A:Can you use the health club at night?

B:Yes,you can't

7.

Get from Narita Airport direct to the hotel?

A:Can you from Narita Airport direct hotel?

B:Yes.You can

E Answer these questions

1 How far is the hotel from the Shinjuku Shopping area?

Rta: Shinjuku is 10 minutes from the hotel

2 How long is the business centre open?

Rta: This business center available 24 hours

3How long does it take to travel from Narita Airport to the hotel?

Rta: Two hours

F Match the words on the left (1-6) to the words on the right (a-f) to make word partnerships from the text
the text

1 business                         (C)                          a) views

2 Indoor                            (D)                          b) rooms

3 Sightseeing                    (E)                          c) district

4 City                                (A)                         d) pool

5 Internet                          ( F)                        e) tours

6 meeting                          (B)                           f) access

2.1.4 Read article India likes fast-food chains on page 46 of yourMarket Leader book and develop exercises A to D.

A Discuss these questions in pairs

1.How often do you eat in fast food chains?

Rta: not eat from time to time in fast food restaurants

2 How Popular are they in your country? Who is a typical customer?

Rta: in our country is the food, I like to go to the corral

B Do international Fast-Food companies need to change their menus to be successful in India? Read This article to find out

C Match the words (1-5) to their meanings (a-e)
1 Salaries             (C)                      a) With a strong and hot flavor

2 demand             (B)                      b) The kind of things that someone likes

3 adapt                 (E)                  c) The money people earn for their jobs

4 Tastes                (D)                  d) The need people have for a service

5 Spicy                  (A)                  e) change something

D Read article again and answer these questions

1 What type of customer goes to the phoenix Mills McDonald's at luchtime?

Rta: college students , mothers and office workers.

2 How many times a week does akshaya Batta go to McDonald's?

Rta: he goes once a week to McDonald's

3 How much does sahal Amlani typically spend in McDonald's at weekends?

Rta: usually spend every weekend

4 How do these fast-food companies adapt heir menus for indian customers ?

Complete these sentences:

A McDonald's offers mutton and chicken Maharaja Mac.Kentucky fried CHICKEN (KFC)

B In its chicken dishes ,KFC adapts it's for local tastes with the use of Indian spices and cooking techniques

C Pizza Hut has menu a mix of indian and international dishes

5 Why is it necessary to make these changes?

Rta: Because people are eating a lot of fast food

2.1.5 Open yourMarket Leader book on page 54, read articleUniqlo:a global success story, and develop exercises A to F. Send these exercises in the Word file corresponding to Study Guide 2. DO NOT take photos of the pages and paste them on the Word file; you have to type these exercises (including the instructions).

A Before your read the article below the article below ,discuss these questions .

1

What global fashion companies do you know?

ü

Gap,C&R,Esprit,La coste

2

Which are the most successful in your country?

ü

Arturo Calle,Gap,Totto,Zara,Studio F

3 What do you Know about uniglo ,the global fashion retailer?

Uniglo not anything until I hear it now

B Match these words (1-6)to their meanings (a-f)
1 expansion              (B)                   a) employ someone to do a job

2 Strategy                (E)                    b) When something gets bigger in size

3 relaunch                (D)                    c) clothes produced by a designer for the season

4 Flagship store        (F)                    d) introduce something new again

5 hire                        (A)                    e) a detailed plan for achieving something

6 collection               (C)                   f) a company's main store, often big and in an important

                                                            shopping area

C Read the article quickly and underline the e numbers and dates. Then say what they refer to.

1 1984          2 2003        3 2005    4 November 2006 5 April 2009

1.

Y49.8 bn        7 64

1 1984     started with 1 single store in Hiroshima

2 2003hill most of the shops

3 2005     yani change strategy and opened stores in major countries of the world

4November 2006     with the opening of a flagship in new york

5 April 2009       Her role was to design a collection went on sale company

D Decide whether these statements are True (T) or false (F) .correct the false ones

1In the 1990s, japan was uniglo is main market T

2 Uniglo had a lot of success when it entered the UK market in 2001 F

3 Yani is new global strategy was to open big stores in important cities T

4 At the end of 2008, uniglo had 92 international stores F

5 Yani hired jil sander to design all uniglo is clothes T

6 uniglo opened 64 stores in Asia between 2007 and 2010 T

E Look trought the article and find the missing verbs

1.

Uniglo grew quickly in japan during the 1990s

2.

Over the next two years ,the numbers of international stores went up                         from 54 to 92

3.

The number (of stores) increased         to 64   at the end of 2010

What do the verbs have in common?

have in common are the conjugations of the verb in past but regular and irregular

F What makes a business successful? Put these points in order for you .Add other points to the list .

A bility to learn from mistakes                                   - money

·

Hard Work                                                    -personal contacts

·

Luck                                                             - Having clear strategy and plan

1.

Having clear strategy and plan

3.

personal contacts

5.

ability to learn from mistake

7.

acquire knowledge

8.

choose the deal you like

9.

a work plan strategically designed

12.

expectation for customers

2.2 Listening

·

2.2.1 Open yourMarket Leader book on page 38 and develop exercises A to C onlistening.

A Listen to the first part of an interview with Liz crede and answer these questions

1.

Why does she travel to a) Amsterdam? b)Singapore and Chicago?

Liz Crede travels to Amsterdam to work with customers, and travels to Singapore and Chicago to visit their colleagues

2.

How often does she travel to A) Amsterdam? b) Singapore and Chicago?

Liz Crede travels to Amsterdam almost every month, and travels to Chicago to Singapore and with colleagues twice a year

3.

What is Liz is favorite business location, and why?

Favorite place is Singapore Liz crede that is based in the old town of Singapore, and has many features and it is great to experience life in Singapore

B Liz Says she likes flying business class and she likes staying in the same hotel .In pairs, predict why she likes doing those two things.

Manuel : what is your favorite way to travel?

Diana : my favorite way is the first time that a country well known either by business meeting or vacation, I can know the costumes, the food, people and language skills in business and so I relax a little day by day touching me

Diana: what is your favorite way to travel?

Manue l: My favorite destination is Paris because there can learn a little more of the country than ever and analog know to well know the Eiffel Tower, with the customs, the history of France, the infrastructure, the people, the food first, that is what most I love business and I love to visit Europe

C Listen to the second part of the interview and check your answers to Exercise B

1.2.2

Go to page 47 of yourMarket Leader book and develop exercises A, B and D onlistening.

A Jeremy Kelley is a specialist in change leadership .Listen to the first part of an interview with him .He is talking about how he entertains business contacts and his favorite entertainment. Complete these notes

·

I like to get to know     my contacts

·

I give them a chance to tell        me about themselves

·

I take them a places that we can talk – perhaps a coffe

·

We walked across a park        together

·

While we walked ,we walked.

·

We spent the time talking about what was really important.

B Listen to the second part of the interview and decide whether these statements are true (T) or False (F).Correct the false ones

1.

In restaurants, you should consider noise levels F

In restaurants , you careful about noise level

2.

Sometimes you need to take out clients you don't like F

Don't take a client to a restaurant where they can't eat the food

3.

Do not take vegetarians to steak restaurants T

4.

You should spend a lot of money entertaining clients F

don't make it too expensive ,that might embarrass them

D Listen to the Third part of the interview .compare your answer in Exercise C to what Jeremy Says
2.2.3 Develop exercises A to C on page 56 of yourMarket Leader book.
A In pairs, discuss these questions

1

What advice would you give to new sales staff?

I would give a new sales staff first good presentation, a good character, be yourself when selling, listen, do not be nervous to ask you to put something, very talkative, very respectful when they diriga customer.

2

What mistakes do salespeople often make?

The salespeople wrong when selling the product to the customer that they get nervous, do not understand them, do not know the prices of the products.

B Listen to Ros Pomeroy, a management consultant, answering. The questions in exercise a complete each gap with a word

ü

Take time to build relationships

ü

Make sure you fully understand the product or service you are selling

ü

Do not try to sell something to a customers that they do not actually need or want

ü

Take time to understand what the customer

ü

Customers like to be listened to not to be talked at

C Listen to Ros talking about what being a successful buyer involves. Number her points in the order in which she mentions them
order in which she mentions them

A)

Asking for a written quotation                                                                   (4)

B)

Being prepared to walk away from the purchase if you are not happy      (5)

C)

Working out the maximum price you are prepared to pay                         (2)

D)

Looking at ways of getting additional extras or discounts                        (6)

E)

Contacting several different suppliers                                                        (3)

F)

Doing a lot of preparation                                                                           (1)

2.2.4 Check your answers by reading the audio scripts on pages 161, 162 and 163.